top of page

STORE POLICY

Customer Care

​

Welcome to Artable! We are dedicated to providing you with high-quality office products, paper products, notebooks, stationery, and more. Our Customer Care Store Policy outlines the important information regarding purchases, returns, and customer service. Please take a moment to review our policy.

1. Product Availability

At Artable, we strive to keep our inventory up-to-date. However, due to demand fluctuations, some items may become temporarily out of stock. In such cases, you will be notified immediately if your order is affected. We offer alternatives, or you may choose to cancel your order.

2. Order Processing

Orders are typically processed within 1-2 business days. Orders placed during weekends or holidays will be processed the next business day. A confirmation email with tracking information will be sent once your order has shipped.

3. Shipping & Delivery

We offer standard and expedited shipping options to meet your needs. Delivery times vary depending on your location and chosen shipping method. Free shipping may apply to qualifying orders, subject to the terms and conditions listed during checkout.

4. Returns & Exchanges

We want you to be satisfied with your purchase. If you are not fully satisfied with your products, we accept returns and exchanges within 30 days of purchase. To qualify for a return or exchange:

  • The product must be unused, in its original packaging, and in resellable condition.

  • You must provide proof of purchase (receipt or order confirmation).

  • Personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return/Exchange:

  • Contact our Customer Care team at [support@artable.com] or through the "Contact Us" section on our website.

  • Please include your order number and details of the item(s) you wish to return or exchange.

Once we receive your return request, we will provide you with a return authorization and instructions for shipping the items back to us.

5. Damaged or Defective Products

If your product is damaged or defective upon arrival, please contact us immediately. We will work quickly to resolve the issue, either by issuing a replacement or offering a refund.

6. Cancellations

Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please contact our Customer Care team as soon as possible. After 24 hours, your order may have already been processed for shipment, and cancellation will not be possible.

7. Privacy & Security

Your privacy is important to us. Artable takes all necessary steps to protect your personal and payment information. We use secure payment gateways and employ encryption technology to ensure your information remains safe.

8. Customer Support

Our Customer Care team is here to help! If you have any questions, concerns, or need assistance, feel free to reach out to us. We strive to respond to all inquiries within 1-2 business days.

Contact us at:

Prices on our website are subject to change without notice. From time to time, we may offer special promotions, discounts, or sales. These offers may have specific terms and conditions, which will be outlined during checkout.

10. Limitation of Liability

Artable is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our total liability is limited to the amount paid for the product in question.

Thank you for choosing Artable! We appreciate your business and look forward to serving you with the best in office and stationery products.

Privacy & Safety

Artable Privacy and Safety Policy

At Artable, we are committed to protecting your privacy and ensuring the safety of your personal information. As a trusted provider of office products, paper products, notebooks, stationery, and more, we understand the importance of maintaining your privacy and security. This Privacy and Safety Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, shipping address, billing address, and payment details.

  • Order Information: Details regarding the products you purchase, order history, and transaction details.

  • Website Usage Data: Information about how you interact with our website, such as IP addresses, browser type, device type, location, and pages visited. We may collect this data through cookies and tracking technologies.

  • Marketing Preferences: If you sign up for newsletters or promotional emails, we collect your preferences to tailor our communications.

2. How We Use Your Information

Artable uses your personal information for the following purposes:

  • Order Processing: To complete and manage your orders, process payments, and ship products.

  • Customer Service: To respond to your inquiries, resolve issues, and provide support.

  • Personalized Experience: To improve your shopping experience and recommend products based on your preferences and browsing history.

  • Marketing Communications: To send you promotional emails, special offers, and updates related to Artable products. You can opt-out of marketing communications at any time.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Cookies and Tracking Technologies

Artable uses cookies and similar tracking technologies to enhance your browsing experience and gather website usage data. Cookies are small text files placed on your device to help us remember your preferences and optimize our services. By using our website, you consent to the use of cookies. You can control cookie settings in your browser or opt-out of some cookies, but please note that doing so may affect certain website functionalities.

4. Data Security

We take the security of your personal information seriously. Artable uses industry-standard security measures, such as encryption and secure payment gateways, to protect your data during transmission and storage. We also implement physical, electronic, and managerial safeguards to prevent unauthorized access to your personal information.

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers for specific purposes, such as:

  • Payment Processing: To process your payments securely.

  • Shipping and Delivery: To fulfill and deliver your orders.

  • Marketing: To send you promotional content on our behalf (only if you’ve opted-in).

These third parties are contractually obligated to use your information only for the purposes specified and to maintain its confidentiality and security.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Update: Correct or update your personal information if it is inaccurate.

  • Delete: Request the deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details below.

7. Children's Privacy

Artable does not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected information from a child under the age of 13, we will take steps to delete it immediately.

8. Changes to This Privacy Policy

Artable may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our Privacy and Safety Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Thank you for trusting Artable with your privacy and security. We are dedicated to providing a safe and secure shopping experience.

Wholesale Inquiries

Artable Wholesale Inquiries Policy

Thank you for your interest in Artable’s products! We are excited to work with businesses and retailers looking to carry our high-quality office supplies, paper products, notebooks, stationery, and more. Our wholesale program offers competitive pricing, reliable service, and a wide range of premium products to meet your business needs.

1. Eligibility for Wholesale

Our wholesale program is available to:

  • Retailers

  • Distributors

  • Corporate Offices

  • Educational Institutions

  • Other businesses in need of bulk office and stationery products

If you are a business interested in selling or purchasing Artable products for resale or large-scale usage, you are eligible to apply for our wholesale program.

2. How to Inquire

To inquire about wholesale opportunities, please follow these steps:

  • If you're interested in purchasing Artable products at wholesale prices, please reach out to us via email at artable.enterprises@gmail.com. Provide details about your business, the products you're interested in, and the quantities you require. Our team will review your inquiry and get back to you with pricing, terms, and further information. We look forward to partnering with you!

3. Pricing and Minimum Order Quantities

Wholesale pricing is based on order volume and the products selected. We offer competitive rates for large orders, with the possibility of volume-based discounts. Minimum order quantities (MOQ) may vary depending on the product category and order size. Specific MOQ requirements will be provided once your inquiry is reviewed.

4. Shipping and Delivery

We offer reliable and flexible shipping options for wholesale orders. Shipping costs will be calculated based on the order size, destination, and delivery method. Wholesale orders are typically processed within 3-5 business days, depending on stock availability. Delivery times will be confirmed once the order is placed.

5. Payment Terms

Payment for wholesale orders can be made through credit card, bank transfer, or other agreed-upon payment methods. Payment terms will be established once your wholesale account is approved. Please note that for larger orders, we may require a deposit or full payment prior to shipping.

6. Returns and Exchanges

Wholesale orders are subject to different return and exchange policies than regular consumer orders. Returns for wholesale orders are only accepted for defective or damaged goods upon arrival. If you encounter any issues with your order, please contact us within 14 days of receipt, and we will work with you to resolve the issue.

7. Custom Branding and Private Labeling

If you are interested in custom branding or private labeling options for your business, please mention this during your inquiry. We offer limited custom printing services for some of our products, such as notebooks and stationery. Customization details, pricing, and minimum order requirements will be provided upon request.

8. Customer Support

For wholesale inquiries, order tracking, or any other questions related to wholesale purchasing, please reach out to our dedicated Wholesale Support Team:

We look forward to partnering with you and helping your business succeed with Artable’s premium office products, paper products, notebooks, and stationery!

Thank you for considering Artable as your wholesale supplier. We value your partnership and are here to support your business needs.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

bottom of page