SHIPPING & RETURNS
Shipping Policy
Shipping Policy for Artable
Thank you for choosing Artable! We are committed to delivering your notebooks, diaries, and other office stationery products with care and efficiency. Please read our shipping policy below for more details:
Processing Time:
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Duration:
Once your order is processed, it will be shipped via standard shipping. Please allow 7-9 business days for delivery, depending on your location.
Shipping Rates:
Shipping rates are calculated at checkout based on the delivery address and the size of your order.
Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.
Shipping Locations:
We currently ship to [list of countries or regions, e.g., the United States, Canada, and select international locations]. We are continuously working to expand our shipping options.
Lost or Damaged Items:
While we take great care to ensure that your products arrive safely, if your order is lost or damaged during transit, please contact our customer support team at [email/contact] as soon as possible. We will assist you with a resolution.
Thank you for shopping with Artable! We appreciate your business and look forward to serving you.
Return & Exchange Policy
At Artable, we want you to be completely satisfied with your purchase of our notebooks, diaries, and office stationery products. If for any reason you're not happy with your order, we're here to help. Please read our return and exchange policy below:
Returns
We offer a 5-day return policy for all items purchased from Artable. To qualify for a return, products must meet the following conditions:
The item is in new, unused condition.
The item is returned in its original packaging.
The return request is made within 5 days from the date of delivery.
How to Return:
Contact our customer service team at artable.enterprises@gmail.com with your order number and reason for return. The return will be made in 6-8 business days.
Our team will provide you with instructions on how to return the product.
Once we receive the returned item, we will process your refund .Please note, return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon receipt.
Exchanges
If you would like to exchange your product for a different item, please follow the same process as for returns. Once we receive the original item in good condition, we will ship the replacement item to you.
Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer service team immediately at [email/contact]. We will arrange for a free return and issue a replacement or refund as per your preference.
Non-Returnable Items
Please note that custom or personalized products, as well as items purchased on sale, are not eligible for returns or exchanges.
Thank you for shopping with Artable! If you have any questions or need further assistance, don't hesitate to reach out to our customer support team. We are always happy to help!